Frequently Asked Questions

Check frequently asked questions to help you know more about products, customization, installation and shipping.

Products

Can I use the LED neon signs outdoor?
Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry or choose it direct on our custom sign product page.

Do the LED neon signs require any maintenance?
Not at all. LED is environmentally friendly and maintenance free.

How do you power the LED neon signs?
All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.

How long do the LED neon signs last?
The lifetime of LED light lasts minimum of 30,000 hours.  That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it's usually the transformer that fails, however these are replaceable items and we can supply replacements during the warranty period.

What are the LED neon signs made of? Are they easy to be broken?
Our neon signs are made from proprietary PVC molding technology; most signs deliver with high quality acrylic as backing.
Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon. They are much stronger than traditional neon signs.

What does the warranty cover?
We offer a 12-month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

Customization

Can you use any font or design to create a LED neon sign?
Yes, however some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline (equal width) fonts due to the tube that we are using. Calligraphy/brush styles can't be replicated precisely. We are more than happy to advise and assist with your ideas.

How much does a custom LED neon sign cost?
Sign cost varies depending on sign size and design complexity. Use the custom product page to get a price, or email our team at custom@eastneon.com.

Is there a minimum size that you need to work to?
We tend to work to a minimum letter height of around 10cm (4”), as we find that letters have more definition at this size. It is possible to make letters smaller than this, but larger letters do tend to look neater. Generally, this also means we offer a minimum sign size of 50cm in width, and usually work up to 300cm wide.

What are the colors available?
We have a total of 15 colors - Red, Orange, Yellow, Green, Light Blue, Sky Blue, Dark Blue, Purple, Pink, Rose Red, Cool White, Pure White, Warm White, Multi Color and Full Color!

What's the process for customized orders?
You can order direct on our custom product page, or if you prefer you can email our team at custom@eastneon.com and we will help you through the process!

Installation

How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.

What's the length of the power cord?
The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional of 1.2 meters (4ft) of black or white cord from the power adaptor. There's another 1 meter (3ft) black or white cord from the adaptor to your plug. In total it's 13ft from the neon sign to your power plug.

Will my LED neon sign require any specialist installation?
The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal main plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we can supply as optional accessory. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation.

Shipping

What's the typical lead time for custom orders?
Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number. Shipping is on average 2-7 days depending on country.

Where can you ship to?
We can ship all over the world - you'll see options at checkout.

Any other questions?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Products / Orders
Email: info@neonoutlets.com
Tracking / After-sales / Policies
Email: info@neonoutlets.com